Shipping & Refund Guide
Looking for the full legal fine print and our 24-month warranty procedure? You can read all statutory details in our Terms of Service.
1. Where We Ship & How It Works
Every physical artwork is 3D-printed, hand-painted in Prague, Czech Republic, and packed inside a cute 15×15×20 cm unboxing box protected by a weather-resistant outer mailer bag. Ready-to-ship orders leave our studio within 2–5 business days with a tracking link sent to your email.
| Destination | What Can You Order? | Carrier | Customs & Taxes |
|---|---|---|---|
| Czech Republic | Physical Art & Digital Files | Zásilkovna (Packeta) (Z-BOX, Z-POINT, or Home) | None (Domestic) |
| United States (USA) | Physical Art & Digital Files | Česká pošta / Zásilkovna (Packeta) (Tracked Air / International) | Included! Pre-paid US customs clearance via Zonos is built into your shipping rate—no surprise doorway bills. |
| North America, Oceania & Non-EU Europe: Canada, Australia, New Zealand, Switzerland, Norway | Physical Art & Digital Files | Česká pošta (Tracked International) | Paid by Buyer on import (if your country charges local import VAT/customs). |
| Asia & Middle East: Japan, South Korea, Singapore, Taiwan, Hong Kong, Thailand, Malaysia, UAE, Qatar, Israel | Physical Art & Digital Files | Česká pošta (Tracked International) | Paid by Buyer on import (if your country charges local import tax/customs). |
| Rest of the World (including other EU countries & UK) | Digital 3D Files (.stl / .blend) ONLY | Instant Download | None |
2. Why Are Physical Shipping Countries Currently Limited?
Muwiart is a tiny, one-woman art studio run by Bee in Prague (just returning from maternity leave!). While we would love to ship physical boxes to every country in the world, current laws make universal shipping impossible for a micro-studio:
- New EU Packaging Laws (PPWR 2025/40): Starting in August 2026, European Union rules require online shops shipping even a single small box to another EU country (like Germany, France, Austria, or Slovakia) to appoint paid legal representatives and pay annual recycling subscriptions in every single country individually—costing hundreds of euros per country each year.
- UK VAT Rules & Postal Restrictions: The UK requires foreign shops to register for UK VAT for any parcel under £135, and several other regions have complex customs or postal suspensions.
To keep our handmade art affordable without paying thousands of euros in annual country subscriptions, we currently ship physical boxes to the Czech Republic and the non-EU countries listed above—while keeping our Digital 3D Print Files (.stl & .blend) available to everyone worldwide!
3. Simple Returns & Refunds Summary
- 14-Day Returns (Standard Physical Art): Changed your mind? You have 14 days from receiving your parcel to return unused physical items in their original box. Simply click Withdraw from Contract / Odstoupit od smlouvy in our website footer (or email
info@muwiart.com) and mail the item back to our Prague studio:
Mai Kim Chi (Muwiart), Československého exilu 2154/26, 143 00 Modřany, Prague, Czech Republic.
(Return postage is paid by the buyer; we refund your order within 14 days of receiving the return).
- Non-Refundable Items:
- Digital 3D Files (
.stl/.blend): Because you receive instant access to download the files at checkout, digital downloads are non-refundable once unlocked (§ 1837(l)Czech Civil Code). - Custom Commissions: Pieces sculpted or painted specifically for you cannot be returned (
§ 1837(d)Czech Civil Code). - Arrived Damaged or Defective?
If your parcel arrives crushed or damaged in transit, please take a quick photo of the outer box and the item and email info@muwiart.com within 48 hours so we can claim it with the carrier and send you a replacement or full refund! All physical items also carry the statutory 24-month warranty against hidden manufacturing defects (see Section 6 of our Terms of Service for full details).